I ordered a skirt and really wanted the matching blouse, which was showing "out of stock" online. I enquired if the blouse would be back in stock and received a reply saying no, it wouldn't be back in stock but what size was I looking for, and they would check in case one was returned. Lo and behold a blouse was found! However it was a size 12 and I thought I'd need a size 14, but I was told I could probably size down. I then received an email from Katy explaining she had the same blouse but had sized down in it and it was right for her. Based on Katy's advice I decided to try the size 12 and it fits perfectly. I felt you all went out of your way to help me and I had a very personal shopping experience. I am thrilled with my purchases.