Celine Metallic Blue Heart Jacquard Culottes

UK Delivery

All deliveries are processed Monday to Friday, excluding UK Bank Holidays 

*Please Note:

• Please note due to the current situation of COVID-19 all orders will be shipped out as UK Standard Delivery and may experience some delays. Please bear with us in this difficult time, we hope to see everything back up and running shortly, but will keep you updated should anything change
• UK Next Day Delivery Orders placed on a Friday and weekends, will be processed the following Monday (note, where a Bank Holiday falls on a Monday, Orders will be processed the following working day)
• Same Day London Delivery service is not available on weekends and on a public Bank Holiday
• Next Day Delivery, Same Day London Delivery and Click and Collect service may not be available during the promotional, sale and holiday periods  

International and EU Delivery

• Shop in your local currency
• Enjoy our great international shipping rates
• Pay import duties and taxes at checkout for a guaranteed price

Making shopping with us quick and simple, whilst ensuring you receive your beautiful Lisou items wherever you are in the world.

*For the full list of countries we ship to and for more information on our Delivery and Returns policy, please visit our T&C's at www.lisou.co.uk/pages/terms-and-conditions

Returns 

We care very much about the quality of our products and the service that we offer here at Lisou. However, if you are unhappy with any of our products and would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund, provided it is returned in a re-saleable condition, unused, and within the original packaging. Please ensure all items returned are unworn and all tags attached in order for a refund or exchange to be processed.

Returns should be made within 14 days of your receipt of the goods and returns made outside of the 14 day time period (up to 28 days) will be considered for an exchange or credit note. Please ensure that you check all items when you receive them and report any faulty or damaged goods upon receipt of your Order.

If you wish to return or exchange any items received from us, please email us at info@lisou.co.uk with your order number and we will email you with your shipping labels and instructions on your return.

Pre-ordered items should be returned within 14 days of your receipt of goods. Returns made outside of the 14 day time period (up to 28 days) will be considered for an exchange or credit note. 

Alternatively, if you wish to send via a different method please ship to:

Lisou Ltd
Studio 99
Westbourne Studios
242 Acklam Road
London
W10 5JJ

For Returns outside of the UK, we advise you to return the goods by Registered Post or similar. We cannot accept liability for returned goods lost or damaged in transit therefore, we strongly recommend that you obtain proof of postage.

Please refer to our Terms and Conditions for more information. 

If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.

We will only refund the value of the items returned and basic delivery charges. We will not refund the costs of return postage. 

Refund of payment will be made to the credit/debit card or payment account  you have used to pay for the goods. If vouchers have been used to pay for the product, you will receive the refund in credit note.

If you are returning a gift, the refund will be made to the original credit/debit card or payment account used for purchase. We are happy to exchange your gift for products of the same value. 

Please allow up to 14 working days for your refund or exchange to be processed.