Privacy Policy

This Privacy Policy explains when and why Lisou and the Lisou website (www.lisou.co.uk) collect personal information and / or data about people who visit our website, how we use it, what conditions under which we may disclose it to others and how your information is kept secure.

By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to customerservice@lisou.co.uk or calling us on 020 7565 5555.

Who are we?

Registered office: Lisou ltd, 20 Jesmond Way, Stanmore, HA7 4QR

Company registered in England & Wales No. 7030292. VAT registration No. 287003702

What information is collected?

The personal information we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when and on what type of browser / device.

If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Some services may require you to provide us with your personal information. For example, an email address to create an account and contact details and address for delivering your purchases. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website.

How is your information used?

We may use your information to:

• Improve our products, services, website and communications
• Process payments
• Send communications you have requested and that may be of interest to you, such as order updates and email communications
• Dealing with competition entries
• Notify you of changes to our services

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

Our data is a vital business asset that needs to be handled responsibly by experts. We understand how important it is to keep data both secure but also compliant with the latest directives around data privacy such as GDPR being able to rely on a professional organisation with secure technology and robust business practices is a necessity.

Your information may, for the purposes set out in this policy, be disclosed to:

- Authorised people at Lisou, our supplier organisations and third party service providers working on our behalf for the purpose of completing tasks and providing services such as payment and order processing and sending email communications. When we use third party service provides, we disclose only the personal information that is necessary to deliver that service.

- Selected third parties to use your information, to provide you with information about goods and services by post. We will do so on the basis that we have legitimate interest to do so. We use the following organisations:

Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

Strategy Seven (registered in England and Wales), process data for us, such as transactional information in an anonymised way for the purpose of business insight. This process highlights pending patterns and allows us to identify suitable prospects to receive an offer or introduction from us via the post. They and their partners also process names and addresses for the purpose of mailing our catalogue and emails for the purpose of mailing our catalogues.

Klaviyo is the Email Service Provider (ESP) technology platform, on which your email address is shared with. Klaviyo uses built-in GDPR compliant forms to capture consent and may collect additional personal data if submitted by the user. The user may also be contacted by phone (text) if a phone number is submitted. This platform enables us to send marketing communication to those who have opted in. Klaviyo may collect certain information about the use of the Lisou websites by automated means, such as cookies, web beacons and other technologies. Lisou abides by the updated Klaviyo Privacy Policy, however feel free to contact us if you have any further questions.

We will not sell or rent your information to third-parties without your consent. 

Security

Lisou takes the security of your personal data very seriously. We seek to use reasonable organisational, technical and administrative measures designed to protect Personal Information, and we take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. If you do not want to receive marketing communications from us then click the ‘unsubscribe’ link in email messaging, or by contacting us by email at: customerservice@lisou.co.uk or phone us on 020 7565 5555.

Access & update your information

You have a right to request access to the information we hold on you. You can do so by emailing customerservice@lisou.co.uk. To comply with your request, we may ask you to confirm / prove your identity. Your information will be sent to you via email unless otherwise requested. Subsequent requests of information may incur an administrative fee.

If you would like us to amend or correct the information we hold on you then contact us via the details above to update it.

Data Protection

We have procedures and security features in place to keep your data secure once we receive it. Any sensitive information (such as credit or debit card details) is encrypted and protected. The Lisou website is secured with SSL encryption which can be seen via the ‘lock’ icon on your browser.

Non-sensitive details (such as email address) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password, you are responsible for keeping this password confidential.

If personal information is compromised following a breach of security, Lisou will promptly inform customers and those who we hold information on of the breach.

Use of cookies and tracking

Like many other websites, the Lisou website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference or items in your basket. This helps us to improve our website and deliver a more personalised service.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit the support website for your browser. Turning cookies off may result in a loss of functionality when using our website.

We may also use tracking and tagging technology in order to better understand how people use our website in order to improve it. We may also partner with third parties in order to serve advertising based on your usage of this site. This information is anonymised and aggregated. In order to opt-out of this tracking you can update your settings on your mobile device, browser or social network.

Links to other websites

Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you accessed them using links from our website.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 13th June 2018.