International Returns
This information is for International returns only. If you are returning an order from the UK then please click here.
Pre-ordered items should be returned within 14 days of your receipt of goods to be eligible for a refund, exchange or credit note.
For all International & EU orders, if you wish to return or exchange any items received from us, please use our returns portal to submit your returns request: International Returns Portal
Please ensure all items returned are unworn and all tags attached in order for a refund or exchange to be processed.
Returns should be made within 14 days of your receipt of the goods to be eligible for a refund, exchange or credit note. Any faults to the products found upon receiving the order need to be notified to us on the day of delivery for us to categorise them as factory faults. If no correspondence notifying these faults upon receiving the order is found in our records or is provided by the customer the return will not be approved.
Pre-ordered items should be returned within 14 days of your receipt of goods to be eligible for a refund, exchange or credit note.
- We will only refund the value of the items minus the delivery charges.
- Refund of payment will be made to the credit/debit card or payment account you have used to pay for the goods. If vouchers have been used to pay for the product, you will receive the refund in credit note.
- If you are returning a gift, the refund will be made to the original credit/debit card or payment account used for purchase. We are happy to exchange your gift for products of the same value.
- There are currently no exchange options for international customers. If you are in need of a different size, please return item and order the different size you require.
International returns are subject to a pre-paid label charge or self-postage. We advise you to return the goods by Registered Post or similar. We cannot accept liability for returned goods lost or damaged in transit therefore, we strongly recommend that you obtain proof of postage.
If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.
Please allow up to 14 working days for your refund or exchange to be processed.
EU Returns Our returns EU policy remains the same and you will not be liable for any import duties or VAT on all items being returned to us in the UK.
If you have any questions about any of the information on this page then please contact us on customerservice@lisou.co.uk and someone will be happy to help. Alternatively, please refer to our Terms and Conditions for more information.