To start the return process for your order, please enter your email address or phone number and the order number below.

Please note this portal is for UK returns only. If you wish to return an international order please contact us directly on orders@lisou.co.uk.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

Returns should be made within 14 days of your receipt of the goods to be eligible for a refund, exchange or credit note. We can only accept returns made outside of the 14 day time period (up to 28 days) if the item is faulty or damaged upon receipt.

  • They must be in original condition

  • Unwashed and unworn

  • Clothing tags must be attached

  • In the original packaging

For more information on returns, please visit our returns policy or email us on orders@lisou.co.uk