This information is for UK returns only. If you are returning an order from outside of the UK then please click here.
We offer free returns on all UK orders.
For all UK orders, if you wish to return or exchange any items received from us, please use our returns portal to submit your returns request: UK Returns Portal
We care very much about the quality of our products and the service that we offer here at Lisou. However, if you are unhappy with any of our products and would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund, provided it is returned in a re-saleable condition, unused, and within the original packaging. Please ensure all items returned are unworn and all tags attached in order for a refund or exchange to be processed.
Returns should be made within 14 days of your receipt of the goods to be eligible for a refund, exchange or credit note. Any faults to the products found upon receiving the order need to be notified to us on the day of delivery for us to categorise them as factory faults. If no correspondence notifying these faults upon receiving the order is found in our records or is provided by the customer the return will not be approved.
Pre-ordered items should be returned within 14 days of your receipt of goods to be eligible for a refund, exchange or credit note.
We will only refund the value of the items returned.
Refund of payment will be made to the credit/debit card or payment account you have used to pay for the goods. If vouchers have been used to pay for the product, you will receive the refund in credit note.
If you are returning a gift, the refund will be made to the original credit/debit card or payment account used for purchase. We are happy to exchange your gift for products of the same value.
Please allow up to 14 working days for your refund or exchange to be processed.
If you have any issues or questions then please email us at email@example.com with your order number and we will be happy to help. Alternatively, please refer to our Terms and Conditions for more information.