UK & International Delivery

All deliveries are processed Monday to Friday, excluding UK Bank Holidays.

UK Standard Delivery is expected within 3 - 5 working days.

UK Next Day Delivery Orders placed on a Friday and weekends, will be processed the the following working day.
Next Day Delivery may not be available during the promotional, sale and holiday periods.

EU & International

All orders are fully inclusive of Duties & Taxes for all our EU & International customers for peace of mind.

We are proud to announce that we are now shipping worldwide to 27 different countries, you can now easily:

• Shop in your local currency
• Enjoy our great international shipping rates
• Pay import duties and taxes at checkout for a guaranteed price 

Making shopping with us quick and simple, whilst ensuring you receive your beautiful Lisou items wherever you are in the world.

For the full list of countries we ship to and for more information on our Delivery and Returns policy, please visit our T&C's

If you have any questions regarding delivery, please refer to our Terms and Conditions for more information or please contact our team at customerservice@lisou.co.uk

Brexit Service Update

Whilst we continue to work through the Brexit transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers. Find details of all the changes below, and please don’t hesitate to contact our team at customerservice@lisou.co.uk if you have any further questions.

EU Delivery 

Due to the Brexit transition, we may experience unforeseen carrier delays when processing international orders. You will receive an email confirming when your order has been dispatched and we will ensure your order is delivered to you as soon as possible.

Customs & Duty

Due to the Brexit transition orders to the EU will now be subject to additional customs and duties. Lisou pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you , please contact us with proof of payment and we will reimburse you. In addition, our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries.

EU Returns

Our returns EU policy remains the same and you will not be liable for any import duties or VAT on all items being returned to us in the UK. 

Customers Ordering from Northern Ireland - We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

For information on returns, please visit our returns page here.