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Delivery and Returns

Delivery

Free UK Standard Delivery on orders over £250

Same day delivery (London Only) £12.00

Next Day UK Delivery £8.00


International Delivery

Delivery to the EU £9.99

International Delivery £14.99


All international packages outside the EU my be subject to duties and taxes, any additional charges for customs clearance are paid by the customs. We cannot cancel orders on the basis of unforeseen duties or levies. Please check your local customs for more informations.

Free Standard UK Delivery is valid on orders over £250 within the United Kingdom. If you have any questions regarding delivery, please contact our team at info@lisou.co.uk


Terms and Conditions

We care very much about the quality of our products and the service that we offer here at Lisou. However, if you are unhappy with any of our products and would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund provided it is returned in a fully re-saleable condition, complete, in perfect condition, unused, and within the original packaging.

Returns should be made within 14 days of your receipt of the goods. Returns made outside of the 14 day time period will be considered for an exchange or credit note. Please ensure that you check all items when you receive them and report any faulty or damaged goods within 30 days of purchase.

If you wish to return any items received from us, please fill out the returns form enclosed in your order and clearly mark whether you would like a refund or exchange.


Pack the returns sheet with the items and send it back to:

Lisou Ltd

Unit 99

242 Acklam Road

London

W10 5JJ


We cannot accept liability for returned goods lost or damaged in transit therefore we strongly recommend that you obtain a certificate or proof of posting. We advise you to send the goods by Royal Mail Registered Post or similar, especially for high-value items, and have sufficient insurance cover.

We cannot be held responsible for returned items that do not reach us.

If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.

We will only refund the value of the items returned and basic delivery charges. We will not refund the costs of return postage. Should you wish to make an exchange you will be charged at the standard delivery rate.

Any refund payment will be made to the credit/debit card or payment account used to pay for the product and if vouchers have been used to pay for the product we may provide a refund in vouchers.

If you are returning a present, we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.

Please allow at least 14 working days for your refund or exchange to be processed.


Download Returns Form