Thank you for your review. We are truly sorry you were disappointed with our customer service support. Please note we are a small company and we receive an immense amount of queries. Unfortunately, we are unable to answer all requests straight away, specially those received outside of working hours (Tuesday to Friday - 9AM to 5PM. When contacting customer services you receive a reminder of our opening times).
After reviewing this, I can see your request was resolved first thing on Tuesday and the issue revolved around a wrong email address provided which is out of our control. I understand this can be very frustrating but, as a small independent company, our customer service team works extremely hard to meet all of our customers expectations.
Please accept our most sincere apologies again and we shall keep your experience in mind to prevent any future customer disappointment.
The Lisou team